Hello, I'm Zac
Welcome to my digital CV! I am a seasoned professional with a dynamic background in business development, account management, and team leadership, with a strong focus on supply chain sensors and automation, complemented by expertise in IoT technologies and implementation. As the Director of Customer Success at Wiliot, I played a pivotal role in driving the growth and success of this Series B/C startup. My core competencies revolve around fostering excellence in both national and international account management, specializing in industrial sensors and automation solutions.
Prior to my tenure at Wiliot, I honed my skills at SICK Sensors, where I had the privilege of working with industry giants like Walmart, UPS, and Amazon, focusing extensively on supply chain sensors and automation. Throughout this journey, I've gained valuable insights into the intricate web of Industrial automation and sensors along with IoT development and connectivity.
I am enthusiastic about sharing my knowledge through talks and discussions on these topics. Explore my digital CV to discover more about my extensive experience and unwavering dedication to driving innovation in IoT and supply chain industries.
#IoT #SupplyChains #IoTTechnology #IoTDevelopment #IoTConnectivity #IndustrialSensors #Automation #NationalAccountManagement #InternationalAccountManagement #TeamManagement"
Zachary Cutright
Global Sales & Success Director
864-266-0961
Email:
Address:
400 West Peachtree Street
Atlanta, GA 30308
Digital CV
Phone:
CAREER PROGRESSION
2022-Present
Wiliot Corporation
Director, Customer Success
In my role as the Director of Customer Success, I spearhead pivotal efforts to enhance our Walmart account, by aligning inside and outside stake holders to create new product features to meet customer needs making substantial contributions to the prosperity and expansion of this Series B/C startup. I effectively supervise both national and international account portfolios. My key duties revolve around conceiving and executing tailored account strategies, fostering enduring client collaborations, and ensuring the smooth integration of our IoT technology and data solutions to streamline and enhance Walmart's supply chain operations.
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Lead strategic initiatives for the Walmart account, to solidify customer retention and grow product adoption.
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Leverage extensive expertise in IoT technology and supply chain automation.
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Develop and implement customized account strategies to meet Walmart's unique needs.
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Cultivate strong and enduring client partnerships and customer intimacy.
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Oversee the seamless integration of IoT technology and data solutions to optimize Walmart's supply chain efficiency.
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Formulating and executing strategic plans aimed at securing new and profitable year-over-year growth while maintaining and reinforcing market share.
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Amassing extensive experience and a distinguished history of achievement in overseeing presale and post-sale teams aimed within the factory and logistics markets.
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Adeptly navigating both direct and indirect sales channels for a diverse range of serial products, complex systems and SAAS data models.
2021-2022
National Team Leader, Walmart
SICK Sensor Intelligence
As the National Account Manager overseeing SICK's largest client, Walmart, my primary responsibility was to ensure the consistent market share retention and sustained growth of the Walmart account within the United States. I was an integral leader of a dedicated account management team, where we harnessed the power of collaboration and individual expertise to deliver Walmart unparalleled technical and consultative support in material handling and supply chain automation in their Grocery, Regional and Fulfillment Distribution Centers. My role involved the development and execution of a comprehensive strategic plan aimed at not only maintaining SICK's market position within the Walmart account but also driving sustainable revenue growth and profitability in emerging automation applications, service offerings, and end-of-service life opportunities.
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I concentrated on expanding SICK's presence and business reach within various divisions of Walmart, particularly those that were underserved. This entailed creating and implementing long-term strategies that strategically positioned SICK to secure viable and profitable contracts. I worked closely with multiple internal business units to develop cutting-edge solutions tailored to Walmart's evolving material handling and automation requirements.
My collaboration extended to project management and field service teams, ensuring Walmart received agile, flexible, and industry-leading system installations, execution, on-demand assistance, and post-sale field service support for new, existing, and legacy systems.
March 2017 - January 2021
National Account Manager, Courier Express Parcel, UPS
SICK Sensors Intelligence
Responsible for managing the sustained market share and continued growth of the United Parcel Service (UPS) account for the US. Worked as part of an account management team, which leveraged teamwork and individual strengths to provide UPS un-paralleled technical and consultative expertise in material handling automation. Developed and executed a strategic plan to maintain the market position of SICK with in the UPS account but also push for further sustainable revenue growth and profitability in emerging automation applications, service and end-of-service life opportunities.
Focused on penetrating and developing business at underserved divisions of UPS by creating and implementing long term plans that position SICK to win viable and profitable business. Collaborated with multiple internal business units to develop industry leading solutions catered to the evolving material handling and automation needs of UPS. Worked with project management and field service groups to provide UPS an agile, flexible and industry leading system installation, execution, on-demand and post-sale field service support on new, existing and legacy systems.
January 2015 - March 2017
SICK Sensors Intelligence
Regional Strategic Industry, Account Manager
Responsible for managing the sustained market share and continued growth of the United Parcel Service (UPS) account for the US. Worked as part of an account management team, which leveraged teamwork and individual strengths to provide UPS un-paralleled technical and consultative expertise in material handling automation. Developed and executed a strategic plan to maintain the market position of SICK with in the UPS account but also push for further sustainable revenue growth and profitability in emerging automation applications, service and end-of-service life opportunities.
Focused on penetrating and developing business at underserved divisions of UPS by creating and implementing long term plans that position SICK to win viable and profitable business. Collaborated with multiple internal business units to develop industry leading solutions catered to the evolving material handling and automation needs of UPS. Worked with project management and field service groups to provide UPS an agile, flexible and industry leading system installation, execution, on-demand and post-sale field service support on new, existing and legacy systems.
January 2014 - December 2015
Regional Sales Engineer II
SICK Sensors Intelligence
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Sales Engineer responsible for strategic accounts in the Automotive, Machine Builder, and Consumer Good industries, as well as support to a geographic territory.
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Provided detailed product knowledge with solid customer support to gain customer trust and build the value of SICK products, while offering solutions to customer problems.
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Created and executed Territory and Account plans to meet and exceed sales quotas.
July 2012 - January 2014
Regional Sales Engineer
SICK Sensors Intelligence
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Sales Engineer responsible for the geographic territory of Northwest Ohio, Upper Indiana, and the Lower Half of Michigan.
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Provided product knowledge with customer service and support to existing and new customers.
EDUCATION
2005-2010
CLEMSON UNIVERSITY
Bachelor of Sciences
Mechanical Engineering
During my formative years between 2005 and 2009, I had the privilege of attending Clemson University, where I pursued a degree in Mechanical Engineering. My time at Clemson was not only academically enriching but also filled with opportunities for personal and community growth.
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However, my commitment to excellence extended beyond my academic pursuits. In my spare time, I played a pivotal role in founding and building the Clemson Mountain Biking Club. This endeavor not only allowed me to indulge in my passion for outdoor sports but also taught me valuable leadership and organizational skills as we nurtured the club from its inception.
In addition to these activities, I dedicated a significant portion of my time to volunteer work in the Clemson Experimental Forest. This experience was deeply rewarding as I contributed to the conservation and maintenance of one of our nation's natural treasures, further strengthening my connection to the environment and my commitment to community service.
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My years at Clemson University were instrumental in shaping both my academic and personal development, fostering a well-rounded perspective that I continue to apply in my professional endeavors.
CLIENTS
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SKILLS
CUSTOMER RELATIONSHIP MANAGEMENT
(CRM)
STRATEGIC ACCOUNT MANAGEMENT
INTERNATIONAL BUSINESS ACUMEN
TEAM LEADERSHIP & MANAGEMENT
DATA ANALYSIS & DECISION MAKING
COMMUNICATION & PRESENTATION SKILLS
EXPERTISE
Team Management & Leadership
Strategic Account Management
My experience in leading and overseeing cross-functional teams, both on a national and international scale, is a substantial area of expertise. This encompasses tasks such as defining strategic direction, cultivating teamwork, and attaining collective team objectives.
My ability to craft and implement strategic account plans, particularly for prominent clients such as Walmart, UPS, General Motors, Ford & Chrysler showcases my expertise in this pivotal facet of the business
Customer Relationship Management (CRM)
My capability to establish and nurture enduring relationships with essential clients underscores my proficiency in CRM. This includes understanding client needs, aligning strategies, and utilizing CRM tools adeptly to elevate customer satisfaction.